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Donna P. Mitchell Forbes Business Council Member Speaker & Executive Educator
The Transformation Authority™
Technology Adoption & Change Management
70% Failure Rate
It's adoption, not technology.
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The Transformation Authority™
Technology Adoption & Change Management
70% Failure Rate
It's adoption, not technology.








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OPEN Global Women Annual Summit | November 22, 2025
Panel: "Transformation, Resilience, & Inclusive Leadership"
Joining Dr. Azra Raza (Columbia University),
Zahra Shah (NewQuanta),
and Noureen Sayyed (Info-Tech Research Group)
Register: www.openglobal.org
60-90 minutes | Corporate | Healthcare | Mission-driven organizations | Please inquire
70% of technology transformations fail—not because of the technology, but because of adoption. This flagship keynote delivers proven methodologies from 40 years of Fortune 500 transformations, showing leaders how to close the adoption gap that derails most initiatives.
Drawing from Disney Institute-based culture transformation programs and experience training 30,000+ employees, Donna delivers frameworks that ensure adoption, engagement, and sustainable results—regardless of what technology you're implementing.
Leadership Strategies:
• Multi-generational workforce engagement during change initiatives
• Communication frameworks that build trust during uncertainty
• Training methodologies that accelerate adoption and competency
• Sustaining organizational momentum through long-term transformation
Ideal For: HR executives, change management teams, C-suite leaders, and mission-driven organizational leaders facing complex transformation challenges
DELIVERY FORMATS (All Topics)


60-90 minutes | C-Suite & Senior Leadership | Please inquire
Technology investments keep failing at the same rate, 70% whether it's AI, blockchain, ERP systems, or digital transformation. The technology changes; the failure rate doesn't. This keynote reveals why, and what the 30% who succeed do differently.
Your team will understand:
• Why the 70% failure rate has remained constant for 20+ years
• The three questions that predict transformation success or failure
• How to evaluate technology investments through an adoption lens
• Building the human infrastructure that makes technology work
Ideal for: C-suite executives, VP-level leaders, Board of Directors, transformation teams
60-90 minutes | Healthcare Leadership | Please inquire
Healthcare technology adoption carries unique stakes patient safety, clinician burnout, regulatory compliance. This session addresses the human factors that determine whether your technology investment improves care or creates chaos.
Your team will understand:
• Why healthcare technology implementations face higher resistance
• Building clinician trust during digital transformation
• Change management frameworks adapted for healthcare environments
• Maintaining patient care quality through transition periods
Ideal for: Hospital administrators, CMOs, CIOs, department heads, HIPAA compliance officers
60-90 minutes | Nonprofit & Faith-Based Leadership | Please inquire
Technology adoption doesn't require value compromise. Drawing on Fortune 500 experience and Master of Divinity education, this session helps mission-driven leaders implement change while protecting organizational culture and purpose.
Your team will understand:
• Values-aligned technology evaluation framework
• Leading change without losing organizational soul
• Building staff and volunteer buy-in for new systems
• Discernment questions for technology decision-making
Ideal for: Nonprofit executives, faith-based institution boards, mission-driven organization leaders
For organizations that have addressed adoption fundamentals and are ready to explore emerging technology applications.
The Convergence Imperative: What Executives Must Know About AI-Blockchain Integration
60-90 minutes | Corporate audiences | Please inquire
AI agents are being deployed on blockchain infrastructure right now. Most executives don't understand what this means operationally. This keynote translates convergence into boardroom language: risk, opportunity, and strategic timeline.
Securing Patient Data in the AI Era: Blockchain Solutions for Healthcare Leaders
60-90 minutes | Healthcare systems | Please inquire
AI diagnostic tools are proliferating. Patient data is more vulnerable than ever. This briefing shows healthcare executives how blockchain creates tamper-proof audit trails for AI decisions while maintaining HIPAA compliance.
Faith-Forward Technology: Leading Mission-Driven Organizations Through Digital Transformation
60-90 minutes | Mission-driven organizations | Please inquire
Technology adoption doesn't require value compromise. Drawing on Fortune 500 experience and Master of Divinity education, this session helps mission-driven leaders evaluate which innovations serve their calling.
"Donna establishes extremely high standards for performance and is extraordinarily professional, thorough, and well-organized in all interactions."
M. Todd Wallace,
Managing Director, Sabre
"Her insight and astute ability to make hard concepts seem simple is a gift. Her audience will enjoy her style and calm presence to flesh out concepts that many people don't understand, and others have never heard of."
Noble Drakoln, Founder & CEO, BandRoyalty
"Donna's extensive industry knowledge and platform skills reflect confidence, commitment, and an exceptional ability to connect with her audience."
Ed Smith, Manager
Sales Education & Development, US Airways
"Her communication skills and ability to speak about complex business topics was a particular strength. I was consistently impressed by her knowledge and professional enthusiasm."
Janice Cochrane,
Operations Manager, US Airways
"She knows technology backwards and forwards, is clearly well-prepared yet lets the conversation develop organically, and added significant value to the conversation."
Thomas J. Daley,
Attorney at Law L.L.C.
"Helping organizations define and deploy practical usage of AI & Web 3.0 technologies. Her deep experience in deploying information technology solutions is quite an asset."
Kerry L. Bass, MBA, MBB, PMP, Founder & CEO, Potential to Reality Consulting, LLC

Donna was invited to join the Forbes Senior Executive Blockchain Think Tank (launching August 2025), recognizing her strategic expertise in emerging technologies and enterprise transformation. As a Forbes Business Council Member (2024, 2025), she brings validated authority in strategic technology implementation.

Accompanied by certificates of recognition from government officials at federal, state, county, and city levels recognizing the intersection of faith-based and business leadership.
ENTERPRISE LEADERSHIP EXPERIENCE
40+ YEARS IN ENTERPRISE TRANSFORMATION AND DIGITAL TRANSFORMATION
Department of Aviation, City of Syracuse (2 years, 1977-1979)
Syracuse Hancock International Airport operations
US Airways/American Airlines (22 years, 1979-2001)
Project Manager, Interline Electronic Ticketing, eCommerce & Global Distribution
Managed a $7.2B client portfolio, $177M operational budget,
30,000+ employees trained in change management and technology adoption
Johnson & Johnson (16 years, 2003-2019)
Oversaw 300+ specialized healthcare systems & accounts, focusing on digital transformation initiatives.
CURRENT LEADERSHIP
Forbes Business Council Member (2024-2025)
Senior Executive Blockchain Think Tank Contributor
Host, "Pivoting to Web3" Podcast - C-Suite Network (90+ episodes)
Northwestern Kellogg School of Management - Executive AI Strategy Certification
UC Berkeley Haas School of Business - Blockchain Executive Certification
Master of Divinity (MDiv) - Christ the King Seminary
Master of Arts in Pastoral Ministry (MAPM) - Christ the King Seminary
Catholic Charities of Buffalo - Board of Trustees (Strategic Planning & Audit/Compliance Committees)
Catholic Writers Guild - Non-Fiction Critique Chair

With her ability to engage diverse audiences, ranging from Fortune 500 corporate executives to nonprofit leaders and entrepreneurs, Donna Mitchell is an inspiring and dynamic business leader.
A versatile host, speaker, and business development consultant, she has a growing following as the host of the “Pivoting to WEB3 Podcast,” and a hugely popular speaker.
Following a distinguished legacy in the aviation industry with US Airways (now American Airlines) and
subsequent years with Johnson & Johnson, Donna's journey includes successful project management; electronic ticketing, overseeing a $7.2B client list and a $177M budget. Her distinctive personality, humor, and keen collaboration skills set her apart.
“Impressions of Excellence: Secrets from Disney and Beyond to Elevate
Customer Experiences”
Description: Learn how the legendary customer service principles pioneered
by Disney can be seamlessly adapted to modern businesses. From
personalization to creating emotional connections, this keynote bridges
timeless strategies with the practical applications of AI and Web3 to deliver
transformative customer experiences.
“From Disney to Digital: Timeless Customer Service Principles in the Age of
AI”
Description: Customer expectations are evolving, but the principles of
excellence remain the same. This keynote explores how AI-powered tools can
modernize customer service while staying true to the foundational lessons of
empathy, attention to detail, and creating unforgettable interactions.
“The Future of Customer Service: How AI Predicts What Your Customers
Want Before They Do”
Description: Dive into the revolutionary world of predictive AI. Discover how
to harness data to anticipate customer needs, personalize interactions, and
deliver value in ways that build loyalty and drive growth.
Whether you're planning a corporate summit, healthcare conference, religious leadership gathering, or nonprofit board retreat, Donna delivers strategic insights from 40+ years of transformational leadership.
For keynote bookings and training inquiries:
📱 (716) 628-9572
📅 Schedule Discovery Call: ConnectWithDonnaPMitchell.com
Corporate events, healthcare conferences, religious gatherings,
and nonprofit leadership forums welcome.
All presentations delivered virtually with premium production quality.

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